Professional Life!

So proud of it. Still walking with pride because of that. I know I shine in this field because of my "Can Do" attitude. First job, "South Indian Sugarcane Mills Association - SISMA" at the tender age of 17. Excelled in that. Manager, friend of my uncle, was speechless. Co-worker Rao applauded me. Just a clerical position. What could I have done exceptionally well? It is the organization, execution, communication, with pleasing personality. So first experience gave me this "Queen" treatment and from that day till this moment, I know I can stun the professional world with my excellence in whatever I do. Then comes Texonic Instruments in Mount Road. I was 19. Accompanied by my dad for an interview, Dad said, "it is ok Nalini. let us go home. there is a big line of people who seems more experienced and educated. why should we waste our time?". Immediately I turned around and said, "Dad, no. I want to try this Dad. Please!". Met with the manager named Mahavir Bhandari who told me that I got the top score in both typing (with no errors - now here, I should admit that after 11 years when I went to State University of Newyork Personnel office for a typing test, I got the same result to my surprise, in typing NO ERRORS) and in shorthand transcribing. Got my appointment order on hand and left the place. Position was for a stenographer. Dad still talks about that. Then came Denson Engineers; DAV; Siemens India. In United States, first job was in 1995 in CVC Products (Semi Conductor industry) in MIS. Then went to accounting; manufacturing engineering. Lot of customer interaction from both internal and international. Various positions; variety in expertise; Memorable awards (such as People's Choice, Xerox Appreciation Award, Captain's award for Citrix, Hard Worker, Diligent Worker for Accounting) and memorable customer interactions. Once an engineer was on his way to Japan. He needed help with his Mac laptop. Somehow it lost network connectivity. Well our group did not support Mac. When the customer came to me around 4.50 pm on a Friday evening, I took the laptop, called Mac Tech Support, researched the issue, finally fixed it, gave him back the laptop around 7.00 pm and left my office. Next day morning I received a surprising email from my manager: "Nalini, excellent perseverance. I dont know if I would have gone to this extent to help a customer. Now I understand how you create your raving fans". In 2004 September, there was a marriage reception in a local Indian community center. As the couple had to fly back in the evening to California, they had this party arranged in the morning. It started around 11.00 am on a Sunday. I was all dressed up, arrived at the reception hall, found my seating, looking around lot of familiar faces, approached the couple and congratulated them. Came back to my seat. When I sat and took a piece of candy from the centerpiece arrangement on the table, I got a beep from my cell. Left the room to see who called, it was from a customer. Listened to her message, she was unable to get her Lotus Notes mail. Called her back, tried to help her over phone. Did not succeed. So told her that I will call her back in about an hour. Left the marriage hall. Got into my car. Went to a nearby friend's house, logged in remotely, and thus another successful story goes. I know why I go that extra mile. It is the "passion for the profession". So what do I really like to do in future? Become a CCO; Chief Customer Officer!